Q. My pages have lines or dots down them. Is this the cartridge or the printer causing the problem?
A. The quickest way to determine whether an image defect is a cartridge or printer related is to replace the cartridge. If you
have two of the same model printer you can swap the cartridges around. If the problem follows the cartridge then you know it is a
cartridge problem. If the problem stays with the printer, despite what cartridge is fitted, then it's a printer problem.
Q. My pages have light streaks or are blank?
A. If the cartridge has recently been installed, check that the seal has been removed. If the cartridge has been in the printer
for some time it may just be running out of toner. You can take the cartridge out of the printer and gently rock it to
re-distribute the remaining toner, but it will need replacing in the near future.
Q. Can you arrange to package for my private brand?
A. Yes, we can arrange your private label packaging provided the quantity reaches a certain level. We also provide design
Q.How's your product quality?
A. Each step of production is strictly Monitored by the Quality Control Team, and there are checking spots for the key production
steps to conduct a 100% inspection. 100% Post Test Printing
After cartridges are manufactured, they will be applied with 100% post-test by printing test pages. Cartridges with a defect will be reworked.